RETURNS & EXCHANGES POLICY
 

I run .DE RAADT as an independent solo practice here in Melbourne. Every piece is handled directly by me, with select styles produced strictly on a made-to-order basis. Because of this small-scale production model, I do not offer returns or refunds for change of mind.
 

Please review the guidelines below for sizing exchanges, made-to-order items, and faulty pieces.
 

1. Sizing Exchanges If an item doesn't fit the way you hoped, I am happy to facilitate an exchange for an alternative size where inventory or production capacity allows.

• Eligibility: Please contact me at admin@deraadt.studio within 7 days of delivery to request an exchange.

• Condition: Items must be unworn, unwashed, unaltered, free from scents or marks, and returned with original tags intact.

• Made-to-Order Pieces: If your garment was made to order, an exchange will depend on fabric availability and will require an additional production timeframe to remake. Items created to custom measurements cannot be exchanged.

• Sale & Archive Pieces: Garments purchased on archive sale or marked as final clearance cannot be exchanged for size.

• Postage: Return postage to my studio is the customer's responsibility. I strongly recommend using a tracked service, as I cannot take responsibility for parcels lost on their way back to me. Once the return passes inspection, I will dispatch the new piece. If an alternative size cannot be produced or supplied, I will issue a store credit or refund.
   

2. Faulty Items & Australian Consumer Law My work comes with guarantees that cannot be excluded under the Australian Consumer Law. If a garment is defective or fails to meet acceptable quality standards, you are entitled to a statutory remedy.

• Reporting a Fault: If you believe a piece has a structural fault or manufacturing defect, email me at admin@deraadt.studio as soon as you discover it. Please include your order number, a brief explanation, and clear photos of the issue.

• Assessment & Remedies:

  • Major Fault: If the piece has a major fault (e.g., severe fabric failure, structural seam failure upon arrival, or a significant departure from what was described), you have the right to choose between a full refund or a replacement garment.

  • Minor Fault: For minor issues (e.g., a loose closure or repairable stitch line), I will repair the garment free of charge. If I cannot repair it within a reasonable timeframe, you may select a replacement or refund.

• Shipping Costs: If an item is assessed and confirmed faulty, I will reimburse your standard return shipping costs.
   

3. Refunds

• Refunds are only issued for verified faults under consumer law or if an agreed exchange cannot be fulfilled.

• Approved refunds are processed back to your original payment method within 5–10 business days of the piece arriving back at my studio.

• Outbound shipping fees are non-refundable, except where an entire order arrives faulty.

If you have any questions about an order, production timelines, or these terms, please contact:
Email: admin@deraadt.studio